+64 9 918 3225

Shipping & Returns

Returns Policy

This returns policy is applicable to all purchases made from Softsource Ltd through the online store.

To return a product to Softsource directly, please complete our request a return form. in order to obtain a Returns Authority Number.  PLEASE NOTE:  No returns will be accepted without an assigned RA number.

 

Changing your mind / purchasing the wrong product by mistake

If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery.

 

Incorrectly supplied products

If you have been accidentally supplied the wrong product, Softsource will supply the correct product (where it is available) or issue a credit / refund.

In order to supply the correct product, the incorrect product will first need to be returned to us. Softsource can arrange the collection of the incorrect product by courier if you purchased online.

In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.

 

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product, or issue a credit / refund where a suitable replacement is not available.

All returns of this nature must be made within 7 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.

 

Products that are faulty upon arrival / first use

If the product you received is faulty upon arrival / first use, Softsource will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.

All returns of this nature must be made within 14 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.

 

Products that are faulty within the warranty period

If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Softsource will repair or replace your product or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.

Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

 

Testing fees and return freight

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

 

Restocking fees

In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the goods value. Delivery, service and assembly fees are not refunded at all.

 

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list below: 

Manufacturer Warranty Contact Information

 

Notebook/Workstation 
Acer Please call 0800223769 for services
Apple Please call 0800 127753 for services
HP Please call 0800441147 for onsite services 
Lenovo Please call 0508770506 for services
Samsung Please call 0800 Samsung for services
Toshiba Please call 0800445439
Monitor 
AOC Please call 0800484782
Dell Please call 0800444617 
Philips Please call 0800657447
Samsung Please call 0508726786
Networking 
D-Link Please call 0800900900 and get the Case number before contacting us
Linksys Please call 0800441528 and get the Case number before contacting us
NetComm Please call 0800 653 962
Netgear Please call 0800 174 600
PC 
Dell Please call 0800446255 for services
HP Please call 0800441147 for onsite services 
Lenovo 1 year warranty parts & labour (onsite) Ph: 0800 733 222
UPS 
APC Please call 0800333373 for forward replacement
Printer 
Brother Please call 0800454677(DOA) or 0800500751(warranty)
HP Call 0800441147 for onsite services
Software 
Adobe Software is not returnable, Technical support, please call 0800 485948
Microsoft Software is not returnable, if disk broken please call Microsoft 0800800004